I'm now begging for help!

Hi, I have been applying for a fibre line since March. I kept getting told that Vumatel would not release the line from the previous owners. Now, I have been advised that the line is active (for me), but there is no internet. I cannot get a response from Mweb , so as part of my own troubleshotting efforts, is there anyone at Vumatel who can confirm whether the line has been activated for my account? I have included the network provider identifier to see if it is linked to me. TIA!