NM
Natalie M
1 reviews | Active since Aug 2022
04 Sept 2022, 11:32
I'm done
So this is just a insight of how their customers get treated after my post/review few days ago, as per norm the debit was supposed to go off but my salary was paid in a few hours later and my service was suspended wow vuma and Afrihost it just gets better and better after having issues for almost a year and paying as clockwork on a monthly and endless calls I am more offline and forming out more money and having to pay for a service I hardly had no more needs to be said u guys are the pits you can learn a thing or two from Amazon seriously that is customer service by far you guys should give up as it's not just me it's thousands of customers that feel the way I do and I am looking for a new provider
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Replies (1)0
Replies (1)Vumatel's replyOfficial
05 Sept 2022, 10:05Good day Martin
Thank you for getting in touch.
We are sorry to hear about your experience.
Please contact the ISP (internet service provider) Afrihost as they are responsible for billing and providing internet services. We, unfortunately, cannot assist with payments and disconnections.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
We are sorry to hear about your experience.
Please contact the ISP (internet service provider) Afrihost as they are responsible for billing and providing internet services. We, unfortunately, cannot assist with payments and disconnections.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Vumatel's reply05 Sept 2022, 10:05
Official
Good day Martin
Thank you for getting in touch.
We are sorry to hear about your experience.
Please contact the ISP (internet service provider) Afrihost as they are responsible for billing and providing internet services. We, unfortunately, cannot assist with payments and disconnections.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
We are sorry to hear about your experience.
Please contact the ISP (internet service provider) Afrihost as they are responsible for billing and providing internet services. We, unfortunately, cannot assist with payments and disconnections.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
