If you’re looking for reliable service, honest communication, and a provider that values their customers, look elsewhere.

I am extremely disappointed with the level of service I’ve received from Vumetal and their contractor Brightlink.

On the 17th at around 9 a.m., a technician came to my property to install surge fibre. I was assured the line would be active within an hour. However, here we are currently still waiting, and the line remains inactive.

I have called multiple times to follow up and have been met with vague responses about escalating to “this person and that person” with no real resolution. There appears to be no sense of urgency despite how long I’ve been waiting for this order to be fulfilled.

To make matters worse, Vumetal falsely claimed they attempted to contact me for the initial installation. I was later told this is something they often do – claiming they tried to reach clients when they haven’t. This is a dishonest practice and completely unacceptable.

What’s most frustrating is that I’ve now had to purchase mobile data out of my own pocket just to get work done. This is proving to be expensive and entirely avoidable – why would I place an order for something that doesn’t work in the first place? I’ve already paid for the router and yet still have nothing to show for it.

Adding to the chaos, my ISP (A-X-E-XS) has also been trying to escalate the matter with no success. It’s clear that Vumetal, or their contractor Brightlink, is the root of the problem here.

I now sit with an inactive line, out-of-pocket expenses, and absolutely no communication or resolution in sight. The lack of urgency, accountability, and transparency is appalling. I need this sorted out immediately.

This experience has left me frustrated, disappointed, and frankly outraged. I expected far better from a service provider like Vumetal.