If you want consistent internet, stay away from Vumatel.

Vumatel does not care about their clients at all. I have been offline for two weeks now and I have no hope of being back online anytime soon because they are not doing what they need to. I logged a service request (SR 220811 - 216638) with Vodacom, my Internet Service Provider (ISP), and they told me Vumatel deleted my line by mistake because it was somehow registered on another ISP called Metrofibre. I have never interacted with Metrofibre nor has the address I have Vodacom Fibre ever had an active Metrofibre line. Vumatel is the only fibre infrastructure that has ever existed in my area.

My proof of adress was requested to facilitate what they referred to as a 'Circuit Release' of my line - this was on the 15th of August and I promtly sent it through. I was told that the Circuit Release process takes 7 days max. On the 19th of August, I was told that the line has been released by Metrofibre and that Vumatel now needs to activate my line - activation would apparently take no more than 48 hours. I waited patiently but there was no activation. When I call Vumatel, I have to wait for long periods before the call is answered, only to be told that the technicians will be contacted to find out what is taking so long. Apparently these technicians can only be emailed so it can take long for them to respond. The way this has been handled really shows that Vumatel does not care about its clients.

This is the sixth time in the last four months that I have experienced connectivity outtages. I would NOT recommend Vumatel at all. I wish there was another fibre infrastructure provider in my area I could switch to!