If one can call it service

Installation was done 14 April, activation was said to take 24-48 hours. It's been more than a week and still nothing. I'm given ticket number after ticket number, escalation after escalation whilst said escalator is going nowhere. The Vuma employee that helped schedule the installation is just using my messages asking for help as toilet paper. I have been patient. It's time this issue gets sorted. I've been told by Afrihost that the line has not been provisioned, and I've been waiting on Vuma to do this for more than a week! Meanwhile people in my area had their installations done yesterday and their internet is working. Vuma's call centre no longer works, their email address is no longer in service. I have been patient!