If it's with Vumatel, just avoid it completely

Can't say I've had the best experience with Vumatel. Slow response, you can only contact them through your ISP otherwise they don't really care or they give vague answers so you don't actually have any clue what's going on. Fibre has been down since 4pm yesterday, no comms from the ISP's or from Vuma to notify customers or give them updates, we must all just sit there twiddling our thumbs and getting the same vague feedback from the ISP's. People work from home and they can update their Facebook page with lots of things to sign up for but can't even post a comms on the outage and progress. I hope I never have to deal with Vuma after the end of January when I move out.