I’d give Vumatel zero stars if I could.

Vumatel Fibre: A Colossal Failure

I am deeply frustrated with Vumatel Fibre, the infrastructure provider for my internet connection through Vodacom. For the past two days, my internet has been completely down, and Vumatel has shown an alarming level of neglect and incompetence.

Despite Vodacom's efforts to assist me, Vumatel’s lack of response and action is simply unacceptable. There has been no communication or updates regarding the status of the issue. It’s as if Vumatel couldn’t care less about the disruption their failure has caused.

Vumatel’s customer service is nonexistent. Repeated attempts to contact them have yielded nothing but automated responses and empty promises. The sheer indifference is maddening and reflects poorly on their commitment to their customers.

Reliable internet is essential, and Vumatel’s failure has severely impacted my ability to work and manage daily tasks. Their negligence is inexcusable, and the lack of accountability is infuriating.

If you rely on Vumatel for your internet infrastructure, beware. Their service is unreliable, and their customer care is abysmal. This experience has been an absolute disaster, and I wouldn’t wish it on anyone.

Sadly this is my 3rd review of Vumatel on HeloPeter and maybe I should have learnt my lesson the first time and moved to another ISP