I wantmy. Money refunded

I am really angry with the service i received frkm vuma i payed my account into wrong store game i was never informed with tge stores that i must pay on now am being told i. Can not get a refund for my money but the account number is correct its only the store that i. Paid into my vuma details are correct please assist me i would likemy money refunded i have called call center they told me a case was escalated but still i haven't received any feed back