I want my money back!!!!!!!!!!!!!!!!! VR-***

I am so mad right now, I have paid these people only for them to tell me my area is not active after 3 weeks on waiting. I work from home sometimes and need to be connected. I did not pay for wifi last month thinking i will have the fibre installed by now but NO i am only told now that they will have to refund me and i am told that will take 14 days. WHAT MADNESS IS THIS? How do i connect so long. I want my money today... You people have the most ****ed up customer service.