I want my money back

They kept on sending me a link to make a payment because my activation for the month had expired. I used that link to pay turned out it is webafrica account and not vumatel account. I disputed and the *********** agents kept on giving me different information. First it was I will get a payment allocation within 24hrs, I whatsapp the next day it will be 3-5 working day. I whatsapp again it will be 24 - 48 hrs for approval of the refund and it will 7-10 working days for money to reflect. I need my money because till this my WIFI is off