I want my money

I paid Vuma Tel home connect money in March of this year and then when they sent someone out to my property they indicated I needed to pay R750 for the line which I indicated I didn't have money for then I never used the services till this day I never heard anything from them and I keep sending them a WhatsApp I get a automated response then I called in and I dealt with a angeline who assured me that I would get my money refunded I sent her all the proof and shame she called back and requested that I WhatsApp my bank details which I did she than said that they would process the refund last week Thursday cause they so refunds on Thursdays but what bugs me is that I received nothing from Vuma or home connect till this day and it's alot of money R498 is not nothing maybe to them it is but they make so much money why not give me my money back cause it is not rocket science someone paid you and never used your services just pay the money back that's it I want my money back it takes a simple bookkeeper or an accounts person to process a payment and I don't think it's an issue of not having money to pay me back I want my money it's heading for end of July already