I want my Compensation

I made a formal complaint for 2 months delay on Installation , I had to fight and break doors for us to get the service, I asked for compensation and what's more disgusting us that you are asking us to make a payment whereas we have used the service for 2 weeks !!!! Ow long are we using the service It's disgusting and worse customer service, we demand compensation for 2 months as we dis not use it for 2 months