I WANT FIBRE

I AM SO UPSET RIGHT NOW. SOMEONE KEEPS ON DUPLICATING MY FIBRE ORDER ON YOUR SYSTEM AND NOW MY ISP CANNOT ACTIVATE MY FIBRE.YOUR TECHNICIANS CAME LAST WEEK THURSDAY TO INSTALL THE FIBRE LINE BUT TO MY SHOCK YOUR AGENTS ARE NOW WANTING TO SCHEDULE OTHER TECHNICIANS TO COME AND INSTALL FIBRE WHICH WAS ALREADY DONE!!!. I JUST NEED YOU GUYS TO ACTIVATE MY LINE SO MY INTERNET CAN BE ACTIVE. I WORK FROM HOME AND THIS HAS BEEN SO INCONVENIENCING. CAN SOMEONE FIX THIS ASAP!!