1 reviews | Active since Apr 2023
I signed up with Vox for fiber in my home
I signed up with Vox for fiber in my home. The process went smoothly, received my router from Vox, communication from Vumatel's subcontractor who has to install the ONT and activate the line. This all happened in 2 to 3 days, which is quite quick. However, when the installer called he informed us that he had the wrong address on his paperwork, therefore he won't be able to activate. He had to revert back to Vumatel and get the correct address before he can install. It is now more than 2 and a half weeks later, many conversations with Vox and follow up conversations with Vumatel's subcontractor, but now movement or feedback on Vumatel's side. I understand the business set up, although Vox is the single point of contact, their hands are cut off as they cannot get any joy from Vumatel. Very unhappy with the unresponsiveness of Vumatel.
I am replying publicly as I still have not received any feedback or call from Vuma on my matter, despite taking this review to the private chat.
I would have expected that you could call me to find all the issues on query but still no contact was made, even though I have been pressing this matter from Vox side as well.
I am in business as well, and I understand that sometimes not everything goes according to plan and as promised to your clients. Therefore, feedback from clients are essential and to resolve their queries even more important. Unfortunately, Vuma's reputation is taking a massive beating here, I am not the only client complaining.
My cry is that a new network provider can claim the area that I live in.
I am replying publicly as I still have not received any feedback or call from Vuma on my matter, despite taking this review to the private chat.
I would have expected that you could call me to find all the issues on query but still no contact was made, even though I have been pressing this matter from Vox side as well.
I am in business as well, and I understand that sometimes not everything goes according to plan and as promised to your clients. Therefore, feedback from clients are essential and to resolve their queries even more important. Unfortunately, Vuma's reputation is taking a massive beating here, I am not the only client complaining.
My cry is that a new network provider can claim the area that I live in.
The team responded to us to advise that the address on the order is incorrect and cannot be changed as there is an active service. Your ISP will need to go onto the Vumatel portal to log a circuit release request.
Regards
The Vuma Team
The team responded to us to advise that the address on the order is incorrect and cannot be changed as there is an active service. Your ISP will need to go onto the Vumatel portal to log a circuit release request.
Regards
The Vuma Team