pG
phumelela G
1 reviews | Active since Nov 2015
15 May 2025, 17:54
I REGRET GETTING THIER SERVICE
Worst service ever, no customer service agents ,trying to get hold of them is a nightmare, I had an issue with my line for the past week and told them to send a technician (after they responded 26 hours later) the technician did not come and they closed the ticket and said it is resolved, I get paid by the hour as i work from home ,and I have lost over 30 hours this week as I can not work , I regret the day I signed up , why close tickets you have not even attempted to resolve , which reputable company has no customer service agents ?
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phumelela G's updateReviewer Update
15 May 2025, 20:15I know how to run a speed test, I've been running a speed test this whole evening and my speed is 5.98 Mbps download and 0.58 Mbps upload, I pay for the 100 Mbps line and this is the speed i get in the evenings, I keep repeating the same thing, the speed gets significantly low in the evenings and I work night shifts.whats the point of them doing a speed test during the day then close the ticket?
pG
phumelela G's update15 May 2025, 20:15
Reviewer Update
I know how to run a speed test, I've been running a speed test this whole evening and my speed is 5.98 Mbps download and 0.58 Mbps upload, I pay for the 100 Mbps line and this is the speed i get in the evenings, I keep repeating the same thing, the speed gets significantly low in the evenings and I work night shifts.whats the point of them doing a speed test during the day then close the ticket?