I recently had an issue with my fibre connectivity and contacted the Vodacom Fibre department for assistance

I recently had an issue with my fibre connectivity and contacted the Vodacom Fibre department for assistance. I was informed that my query would be escalated to Vumatel, and that they would be in touch — though no specific timeframe could be given. I was provided with a reference number in case I needed to follow up. To my pleasant surprise, I received a call from Vumatel within just 30 minutes! I spoke with a lady named Portia, who was extremely professional and helpful. She resolved my issue immediately, and I was instantly reconnected. I truly appreciate the efficiency and excellent customer service from both Vodacom Fibre and Vumatel, especially Portia for her prompt and professional assistance.