I prefer ESKOM OVER VUMATEL AND FLYCOOL!!!!

If there was a rating that is worse than terrible, I would rate it a million times for this service provider to close up shop. Writing these reviews also does not seem to get anywhere because as a reply you get an automated response anyway. Logged a call with Vuma Support Whatsapp on 011 065 5314 to inform them that my internet is down, no connection. They rep**** at 16h44 with a scripted response on high influx blah blah. This was after I had sent them 25 whatsapp messages, then used my son's phone to make contact and nothing as soon as they see my name I suppose. The ONLY logged a ticket at 16h46 then proceeds to tell me that turn around time is 24 to 72hours. What a load of bull. I have lost a day of work and important meetings and no one at VUMA or Flycool the ISP will reimburse me, nope they will just leave you disconnected when your payment is late. How are they held responsible for their actions or pathetic service. We are held responsible if we dont pay then we are not connected but who takes responsibility when I did pay but you dont deliver. How does VUMA and Flycool get a knock? if no one decides to use them any more? You dont even know who owns these companies that is how vague they are. Alot of pie in they sky when you google who they are because no want is held accountable. I am still without connection. I work from home. They can simply hide behind the whatsapp scripts and not give a damn. Agent Mandisa on whatsapp, asked her about 7-8 time to give me her managers number. Same damn message we apologise ****... eventually she send me her ***, send her an email with screenshots and my frustration, but I guess its gone into a dark hole or the bermuda triangle! bottom line they are so quick to come into our communities with their pink outfits and are so visble and once they have you as a customer you are in pure hell. Since joining them I have not had one month where I had full service with no complaints. And they wonder why our country is so backward. You equip yourself with invertors and generators to bear the loadshedding, should we not lay our own network cables that will provide proper internet? Can someone outside of South Africa show Vumatel and Flycool how it is done please. It is a pirty we cannot take the CEO's of these companies because they probably never see this anyway....