I must do everything. Vumatel refuses

Please at all costs avoid Vumatel. It's been 6 months now. I phone today only to be told that I must phone Britelink. They are now responsible and Vumatel can't do anything for me. When did this happen? How are they not responsible anymore? Why must I do it? No-one ever told me that it is my responsibility. I phone Britelink. No answer for hours. Phone Vumatel who tells me that they also haven't had contact with them for days and can't help me. So now, again, Vumatel just tells me that they can't help me. So that's that. Fibre in my yard, can't activate and they couldn't care. Is there any way you can at least come and remove the fibre from my yard? Or, as per your normal procedures I assume I must do that. Please at least send me a postal or physical address that I can mail your cables back to you? Thank you.