I have reported to them since yesterday that the router is not working, I'm very frustrated because when it comes to them to debit on my account is not issue but when I need assistance I will be asked unnecessary questions,they demanded a picture of the r

I have reported to them since yesterday that the router is not working, I'm very frustrated because when it comes to them to debit on my account is not issue but when I need assistance I will be asked unnecessary questions,they demanded a picture of the router, I did send,they seem to forget all these communications I'm doing via their watsapp line is my money that I have to buy data while I'm paying for nothing by them,it's been now 3 solid days with no network, while other day it will just go and come back. I'm very disappointed on how their agents or operators works