AN
Alston N
1 reviews | Active since Aug 2016
30 Jul 2019, 14:34
I HAVE NOT CANCELLED MY SERVICE
Why do I receive an Email stating Subject: Confirmation of cancelled service: "Your cancellation of 20/2Mbps (Uncapped) 12Months from Telkom has been received. Order number: O*** The order will be removed from: 20 Wapenplyn Road 8001, Cape Town Your service will be removed the following date: 7/30/2019 12:00:00 AM"
If I have never requested so.
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Replies (3)0
Replies (3)AN
Alston N's updateReviewer Update
30 Jul 2019, 23:13The below reply makes no sense as my ISP (TELKOM) told me to contact you!!!!!!
Good Evening Alston
We trust that you are well.
Kindly contact your ISP to assist you with your issue. Please note that Vumatel does not cancel services on their end.
We hope you find the above in order.
Kind Regards
The Vuma Team.
Good Evening Alston
We trust that you are well.
Kindly contact your ISP to assist you with your issue. Please note that Vumatel does not cancel services on their end.
We hope you find the above in order.
Kind Regards
The Vuma Team.
AN
Alston N's update30 Jul 2019, 23:13
Reviewer Update
The below reply makes no sense as my ISP (TELKOM) told me to contact you!!!!!!
Good Evening Alston
We trust that you are well.
Kindly contact your ISP to assist you with your issue. Please note that Vumatel does not cancel services on their end.
We hope you find the above in order.
Kind Regards
The Vuma Team.
Good Evening Alston
We trust that you are well.
Kindly contact your ISP to assist you with your issue. Please note that Vumatel does not cancel services on their end.
We hope you find the above in order.
Kind Regards
The Vuma Team.
AN
Alston N's updateReviewer Update
31 Jul 2019, 12:01After being to Telkom I have been told that Vumatel has wrongly disconnected multiple clients Fibre wrongly, and it could take a day maybe a week to sort this with Vumatel!!
AN
Alston N's update31 Jul 2019, 12:01
Reviewer Update
After being to Telkom I have been told that Vumatel has wrongly disconnected multiple clients Fibre wrongly, and it could take a day maybe a week to sort this with Vumatel!!
AN
Alston N's updateReviewer Update
31 Jul 2019, 18:14Day 2 and still no support from Vumatel.
AN
Alston N's update31 Jul 2019, 18:14
Reviewer Update
Day 2 and still no support from Vumatel.