I have been having issues with my fibre since Sunday afternoon could not get through to the service provider which is Homeconnect because the lines were closed I called them Monday morning and they told me that Vumatel will send a technician within 24 to

I have been having issues with my fibre since Sunday afternoon could not get through to the service provider which is Homeconnect because the lines were closed I called them Monday morning and they told me that Vumatel will send a technician within 24 to 72 hours, they did not say after 72 hours, I explained to them that I am working from home and need the internet . I called them again Tuesday morning and afternoon to advise that I need the internet cause I am working from home. Today it’s Wednesday and haven’t heard anything from Vumatel still no internet