I experienced a fibre outage, and my ISP (Vox) confirmed the issue lies within Vumatel’s infrastructure

I experienced a fibre outage, and my ISP (Vox) confirmed the issue lies within Vumatel’s infrastructure. Vox responded quickly, sending a technician the same day, but dealing with Vumatel has been frustrating. I rely on stable internet to work remotely, yet despite logging a ticket, communication from Vumatel has been poor. Their phone system is inefficient, and when I requested to speak to a manager at 15:00, I was told he was unavailable but would call back — he never did. I followed up after 17:00 and was told no manager or supervisor was on duty, which I find unacceptable. After expressing my frustration, the support agent simply left the call open without assisting me further. I could still hear office activity, but no one returned to the line. Vox has acted professionally, while Vumatel has failed to uphold its responsibility, leaving me unable to work or justify paying for a service that isn't being delivered properly.