I don’t recommend Vumatel! No connection for 5days with no help!

I’m writing this review on the 17th of October. I haven’t had any connection since Monday, the 13th of October. We noticed that on Monday that everyone had issues with Vuma network and thought “it’ll be fixed”. On Tuesday I called *** and I was only then told about my service provider (mind you, I was not told prior that I have a specific service provider. I don’t even know half of Soweto knows that Vuma isn’t actually their service provider). I was then given *** to contact as they are my service provider and they can only help via WhatsApp. Since then I’ve been waiting for an agent to be assigned to me. Today I took the initiative to reach Vuma on socials, I was asked for a tracking number that starts with 000. I called *** again asking for further assistance and I was told there is nothing Vuma can do to assist. Why is Vuma hiring service providers that they can’t reach themselves and expect customers to reach those service providers how?. It’s been 5days without connection and no feedback. I wouldn’t recommend anything that has to do Vuma. I pity those clients that have no idea that they might be placed with unreachable service providers and Vuma won’t even assist!