DT
Dean T
1 reviews | Active since Apr 2017
02 Apr 2025, 21:19
I changed ISP from Vox to MWEB
I changed ISP from Vox to MWEB. The switchover was supposed to happen on 1 April 2025. It's now 2 April and my line is still not activated. Vumatel said the activation failed and I should make sure that my ONT device is on. It's always on, and not faulty. I had internet connectivity on 31 March through the same device. I called Vumatel and was told by a very unenthusiastic sounding person that if it's not working within 48 hours they will send a technician. I work from home, I can't wait 48 hours. Can't help but sense the lack of urgency and customer service quality.
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Replies (2)DT
Dean T's updateReviewer Update
03 Apr 2025, 19:58My line has still not been activated. My order number is OVC-***
DT
Dean T's update03 Apr 2025, 19:58
Reviewer Update
My line has still not been activated. My order number is OVC-***
DT
Dean T's updateReviewer Update
04 Apr 2025, 08:43My line has not yet been released by Vox. I was told this when I called Vumatel this morning. We could have saved three days of no connectivity if the first agent I spoke to on Monday had told me this.
DT
Dean T's update04 Apr 2025, 08:43
Reviewer Update
My line has not yet been released by Vox. I was told this when I called Vumatel this morning. We could have saved three days of no connectivity if the first agent I spoke to on Monday had told me this.