I am waiting for installation

Firstly i am not sure if its the level of incompetence coming from the agents or lack of knowledge that is needed right i will start with me moving and asking what steps i need to take in order for them to connect me where i am right guess what i first found Jessica who explained to me correctly but had a doubts along the conversation 3 weeks services still pending for the next house installation decide to call still get nonsense some agents ain't even sure or accurate of the information they are giving ended up cancelling and i asked my husband to do an application because i am annoyed you are quick to take money and applications but never deliver never the less he applies it said 24hours to 48 hours for installation my due i work from home Monday we try get communication from the agents tjo tjo tjo i have never been so disappointed in my life with the level of service i don't understand what is so hard about meeting me half way you asked for supporting documents of which i provided but its Thursday going to Friday no has bothered themselves to reach out hoping The Phumelele (operations)guy will assist cause he was the guy that was willing if he honestly makes this pass yol need to evaluate all the calls some agents are sleeping on the job