I am utterly disgusted with the service received

My service was cancelled on 3 Aug and I made a payment on 5 August and before I made the payment I contacted Vumatel and advised that I would like to pay to reconnect my service and I was told by the consultant that someone tried placing an order with my name and that I should just click any of the links sent to me via SMS and see what happens of which I did. Only to be told that I paid for an order that is registered to the old address and the agen told me they will amend my address, once that is done my service will be active and it will take 24/48 hours.

I contacted Vumatel again this morning and spoke to Sihle who told me she will move over the funds to the correct order and that will take 24/48, so that is 96 hours in total. I asked to speak to a manager at 9:48 am and sent the screenshots of what was discussed with the previous agent on Saturday and her response at 9:56 was "Two tickets have been logged for you, one is for address amendment and the other one is for funds to be moved. Your query will be attended from today as the turnaround time is 24 to 48 working hours. I requested to speak to a manager again at 9:56 am with no response and again I asked to speak to a manager again at 10:06 am with no response again from Sihle and at 10:14 am, I quote " Sihle are you refusing me a manager?" and that is when Sihle responded with " Noted, I will request for them to give you a call back. Thank you".

I advised the agent I will wait on the chat until the manager gives me a call because I know how these things work. Now this is the last time I heard from Sihle with this response "Noted, thank you. Kindly note that I will have to close the call, should you need any assistance please do not hesitate to reach out to us again. Please don't forget to rate my service 5 star, thank you once again dear customer"

And I am still waiting for a manager to call me 30 minutes later. I need a manager to contact me urgently. Apparently, someone from your organization has been placing orders under my name since 16th July and I have been getting SMSs with order numbers to pay to the point where I canceled my card with back due to unauthorized debits being attempted from my bank account and ordered a new card which is the reason the debit failed on the 3rd August and ended up with my service being diactivated.

I work from home and I can't afford not to have an internet connection and my productivity is being affected.