RL
Riaan L

1 reviews | Active since Jun 2018

15 Jun 2018, 11:22

I am NO IDIOT

Cant tell when service will go live. I have been phoning since January when they cam and installed fibre in complex and did trenching on street and then 2 weeks ago they cam and trenched on the street again and laid more fibre but still cant answer when they can come install my 20mpbs fibre as the installation team cant tell when area will go live. This is what I am told as well as my ISP.

6 Months and still no answer and cant speak to manager at call center as they out on lunch or in meetings.

0
Replies (2)
Vumatel
Vumatel's reply15 Jun 2018, 16:03
Official

Good day

We apologise for any inconvenience caused and understand your frustration. We will follow up with the Installations team now so that they can investigate your query.

Kind Regards,

The VUMA Team

RL
Riaan L's update02 Jul 2018, 08:57
Reviewer Update
Well lots of promises and still waiting for feedback as I am still getting run around if I call the call center