I am currently paying for a service that is not functioning as intended.

Dear Vuma Customer Service Team,

I am writing to bring to your attention the ongoing issues with my internet service since the installation of my new router in December 2024. Despite numerous reports and technician visits, the issue persists.

I have been advised by your sales team that upgrading my line would not resolve the issue, and instead, I was recommended to install WiFi extenders. However, a private technician who installed the extenders found that the router is faulty.

I kindly request that a Vumatel technician visit my premises to investigate and resolve the issue. I believe that there may be a fault with the router, installation, or cable.

I would appreciate your urgent attention to this matter, as I am currently paying for a service that is not functioning as intended. I am unable to explore alternative service providers due to Vuma's claim on my account.

Thank you for your prompt attention to this matter.