I AM BEGGING!!! PLEASE MWEB AND VUMATEL.......PLEASE!

Not to my surprise - its been another month - and still i have not received an update - still i am waiting for my wifi to be moved...just from the kitchen to the TV room. I hoped after the last time, this matter would be sorted - MWEB is quick to take my money every month but gosh having to wait more than 3 months to have a line moved is terrible - from MWEB and Vumatel!! Please guys i am begging now.............CAN YOU PLEASE GET THIS DONE BEFORE CHRISTMAS.