Hypa Vuma bad service

I'm a new customer, the place I moved into has a Vuma fibre, I found an agent to help me he first registered me under a wrong address after 2 days told me he made a mistake, he rectified it sent me a ref number to make payment. After paying my WiFi doesn't work. I logged a call for a connection since I have a router and no plug. They said a technician will come they gave me 72 hours to resolve this, after 72 hours I asked they gave me another 72 hour for escalation. But I paid I should be enjoying my WiFi but no I have to wait again. What sick service is this?