BP
Bongiwe P
1 reviews | Active since Nov 2023
27 Mar 2024, 14:36
HYPA service provider and Vumatel the big sharks clients are having system error for debit card payments
Dear Vumatel,
I'm writing this query regarding the the outage of the service for HYPA clients. We are trying to make payment but the system is on HYPA side is not processing our payments so now our lines are been closed I have contacted my service provider and they are telling me that u guys are them were in a meeting about an hour ago regarding this issue so can u please open our lines cause we as clients are not at fault at all I also did attempt to make payment 2 times and still nothing. Can ppl please assist us with this issue in hand cause we as clients are suffering for something we don't know can we get a service which we deserve. To the CEO and the Directors of the company please assist in this case cause it is very tiring to get a poor service from ur partners or third-party partners can u guys please rescue us from HYPA service provider we are not happy at all with the case at hand.
Regards Bongiwe Phakathi
Helpful (0)
Replies (4)0
Replies (4)BP
Bongiwe P's updateReviewer Update
27 Mar 2024, 16:27Good Afternoon Vumatel owners and bosses,
Hope everyone is doing well.
Can you please assist me with getting a case of system error for debit card payments resolved for your partner which is HYPA service provider. Today I couldn't get any work done due to this issue I have contacted HYPA and they are saying they waiting for Vumatel team to give them feedback on the issue since HYPA is working with you guys can the Ceo, Cfo, cto, founders and Chief Program Officer of Vumatel please assist cause I've been running around like a headless chicken going from pillar to post trying to get help on the case I even called vumatel office but the agent just put my call on hold when I ask to speak to the manager if this is how the staff you have work or treat clients then I don't know what must happen really. So can Niel Schoeman, Kobus Viljoen, Greg Lock, Johan Pretorius and Johann Weideman please can we get help as soon as possible regarding HYPA service provider cause this service provider is treating the clients like garbage when ever the is an issue they say it is vumatel issue and must give feedback I am not happy with the service and treatment I'm getting surely you guys can do way better than this 😏😏
Hope everyone is doing well.
Can you please assist me with getting a case of system error for debit card payments resolved for your partner which is HYPA service provider. Today I couldn't get any work done due to this issue I have contacted HYPA and they are saying they waiting for Vumatel team to give them feedback on the issue since HYPA is working with you guys can the Ceo, Cfo, cto, founders and Chief Program Officer of Vumatel please assist cause I've been running around like a headless chicken going from pillar to post trying to get help on the case I even called vumatel office but the agent just put my call on hold when I ask to speak to the manager if this is how the staff you have work or treat clients then I don't know what must happen really. So can Niel Schoeman, Kobus Viljoen, Greg Lock, Johan Pretorius and Johann Weideman please can we get help as soon as possible regarding HYPA service provider cause this service provider is treating the clients like garbage when ever the is an issue they say it is vumatel issue and must give feedback I am not happy with the service and treatment I'm getting surely you guys can do way better than this 😏😏
BP
Bongiwe P's update27 Mar 2024, 16:27
Reviewer Update
Good Afternoon Vumatel owners and bosses,
Hope everyone is doing well.
Can you please assist me with getting a case of system error for debit card payments resolved for your partner which is HYPA service provider. Today I couldn't get any work done due to this issue I have contacted HYPA and they are saying they waiting for Vumatel team to give them feedback on the issue since HYPA is working with you guys can the Ceo, Cfo, cto, founders and Chief Program Officer of Vumatel please assist cause I've been running around like a headless chicken going from pillar to post trying to get help on the case I even called vumatel office but the agent just put my call on hold when I ask to speak to the manager if this is how the staff you have work or treat clients then I don't know what must happen really. So can Niel Schoeman, Kobus Viljoen, Greg Lock, Johan Pretorius and Johann Weideman please can we get help as soon as possible regarding HYPA service provider cause this service provider is treating the clients like garbage when ever the is an issue they say it is vumatel issue and must give feedback I am not happy with the service and treatment I'm getting surely you guys can do way better than this 😏😏
Hope everyone is doing well.
Can you please assist me with getting a case of system error for debit card payments resolved for your partner which is HYPA service provider. Today I couldn't get any work done due to this issue I have contacted HYPA and they are saying they waiting for Vumatel team to give them feedback on the issue since HYPA is working with you guys can the Ceo, Cfo, cto, founders and Chief Program Officer of Vumatel please assist cause I've been running around like a headless chicken going from pillar to post trying to get help on the case I even called vumatel office but the agent just put my call on hold when I ask to speak to the manager if this is how the staff you have work or treat clients then I don't know what must happen really. So can Niel Schoeman, Kobus Viljoen, Greg Lock, Johan Pretorius and Johann Weideman please can we get help as soon as possible regarding HYPA service provider cause this service provider is treating the clients like garbage when ever the is an issue they say it is vumatel issue and must give feedback I am not happy with the service and treatment I'm getting surely you guys can do way better than this 😏😏
BP
Bongiwe P's updateReviewer Update
28 Mar 2024, 14:55Good day Vumatel team and big bosses,
Hope everyone is doing well.
Thanks for contacting me via telephonically, unfortunately I did communicate with HYPA service provider and they still giving me the same answers which is vumatel needs to give them feedback regarding the issue
Below is a WhatsApp chat from HYPA agent today not so long ago. So between the two companies who is playing mind games and how is unprofessional and giving poor service to clients.
Can Niel, Kobus, Greg, Johan and Johann say what must happen, why must I run around like a headless chicken from pillar to post.
I did not work yesterday evening today cause of this issue and it's long weekend. 😤😤😤
Hi team. Please note there is currently an issue with the payment system and we have escalated the matter to Vuma for assistance. Feedback will be provided once the matter has been resolved
The feedback we received was that the Team is still investigating on the matter
However it has not been resolved as yet
Is this from vumatel team
YES MAM
Oky cool so I'm going to hellopeter and I will post this on vumatel platform
FROM OUR SUPPORT TEAM AND IT WAS SENT BY VUMA
Hope everyone is doing well.
Thanks for contacting me via telephonically, unfortunately I did communicate with HYPA service provider and they still giving me the same answers which is vumatel needs to give them feedback regarding the issue
Below is a WhatsApp chat from HYPA agent today not so long ago. So between the two companies who is playing mind games and how is unprofessional and giving poor service to clients.
Can Niel, Kobus, Greg, Johan and Johann say what must happen, why must I run around like a headless chicken from pillar to post.
I did not work yesterday evening today cause of this issue and it's long weekend. 😤😤😤
Hi team. Please note there is currently an issue with the payment system and we have escalated the matter to Vuma for assistance. Feedback will be provided once the matter has been resolved
The feedback we received was that the Team is still investigating on the matter
However it has not been resolved as yet
Is this from vumatel team
YES MAM
Oky cool so I'm going to hellopeter and I will post this on vumatel platform
FROM OUR SUPPORT TEAM AND IT WAS SENT BY VUMA
BP
Bongiwe P's update28 Mar 2024, 14:55
Reviewer Update
Good day Vumatel team and big bosses,
Hope everyone is doing well.
Thanks for contacting me via telephonically, unfortunately I did communicate with HYPA service provider and they still giving me the same answers which is vumatel needs to give them feedback regarding the issue
Below is a WhatsApp chat from HYPA agent today not so long ago. So between the two companies who is playing mind games and how is unprofessional and giving poor service to clients.
Can Niel, Kobus, Greg, Johan and Johann say what must happen, why must I run around like a headless chicken from pillar to post.
I did not work yesterday evening today cause of this issue and it's long weekend. 😤😤😤
Hi team. Please note there is currently an issue with the payment system and we have escalated the matter to Vuma for assistance. Feedback will be provided once the matter has been resolved
The feedback we received was that the Team is still investigating on the matter
However it has not been resolved as yet
Is this from vumatel team
YES MAM
Oky cool so I'm going to hellopeter and I will post this on vumatel platform
FROM OUR SUPPORT TEAM AND IT WAS SENT BY VUMA
Hope everyone is doing well.
Thanks for contacting me via telephonically, unfortunately I did communicate with HYPA service provider and they still giving me the same answers which is vumatel needs to give them feedback regarding the issue
Below is a WhatsApp chat from HYPA agent today not so long ago. So between the two companies who is playing mind games and how is unprofessional and giving poor service to clients.
Can Niel, Kobus, Greg, Johan and Johann say what must happen, why must I run around like a headless chicken from pillar to post.
I did not work yesterday evening today cause of this issue and it's long weekend. 😤😤😤
Hi team. Please note there is currently an issue with the payment system and we have escalated the matter to Vuma for assistance. Feedback will be provided once the matter has been resolved
The feedback we received was that the Team is still investigating on the matter
However it has not been resolved as yet
Is this from vumatel team
YES MAM
Oky cool so I'm going to hellopeter and I will post this on vumatel platform
FROM OUR SUPPORT TEAM AND IT WAS SENT BY VUMA
BP
Bongiwe P's updateReviewer Update
28 Mar 2024, 15:06Can this be resolved I'm not happy with the service which I'm getting from HYPA and Vumatel I need a way forward from this issue guys to be honest u are now drinking me to the core HYPA and Vumatel cause no one wants to take responsibility of this case.
BP
Bongiwe P's update28 Mar 2024, 15:06
Reviewer Update
Can this be resolved I'm not happy with the service which I'm getting from HYPA and Vumatel I need a way forward from this issue guys to be honest u are now drinking me to the core HYPA and Vumatel cause no one wants to take responsibility of this case.
BP
Bongiwe P's updateReviewer Update
28 Mar 2024, 15:37Get data from HYPA of all the clients having the same experience as me cause I'm not the only one.
BP
Bongiwe P's update28 Mar 2024, 15:37
Reviewer Update
Get data from HYPA of all the clients having the same experience as me cause I'm not the only one.