How was the moonlanding possible?

I am pasting the mail that I sent to Vumatel last week.

I removed the names off the ISP's as I don't want their names associated with this as the problem is not with them they will simply be called ISP1 and ISP2.

I have added a few things in brackets not originally included on the first mail.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Vumatel

Please see mail below from ISP2. They have confirmed my order but from your side the order still shows On Hold - Order Validation.

I app**** for fibre on the 18th of August with another ISP1.

I had the same problem with them where according to them the order has been approved but according to you at Vumatell the order has not.

In the past 2 weeks alone I have spent 76 minutes on the phone with Vumatel and 153 minutes with the previous ISP1 to try and sort this out.

Based on Vumatels information that the issue is on the ISP1s side I cancelled my previous ISP1 and moved to ISP2(At R 400 a month more for a similar package) as the new ISP.

So far ISP2 has been fast and helpful but from your side nothing is happening.

I cancelled my previous internet subscription in the beginning of August. I am now sitting without internet for almost 2 months. I have spent over R 6000 for data on my cell phone in the past 2 months due to using the internet for my job.

I have been trying to get Vumatel to assist me with my Fibre installation for the past 40 days but every person I speak to seems to be more *********** than the next.

The amount of times I have been promised to be phoned back by the Vumatel on call support staff is incredible not once have I been contacted back and not once has a single person from Vumatel been able to assist me at all.

I have tried really hard to be patient and understanding as to why things are going wrong but my only conclusion is that Vumatel and their employees is the most unreliable and useless companies that I have ever had the unfortunate privilege of working with.

Not a single employee can assist me and I just get transferred from department to department. I even got transferred to Britelink twice who doesn't even deal with the public, but still Vumatel employees transferred me to them due to their unwillingness and unhelpfulness to assist me.

Now unfortunately I am at your mercy as you are the only company supplying fibre in my area or rather is supposed to be supplying fibre.

I have asked multiple times to speak to a manager or anyone that can assist me and I have been denied every time.

I cannot believe that we live in a day and age where 50 years ago we have sent people to the moon but you cannot assist me in sorting out something as simple as an order confirmation.

I will fall off my chair if I get any response from this mail as I have had no response or help at all from Vumatel.

And this is my last attempt to see if I can get any help or feedback. The only option left will be to write a review on HelloPeter but not even that will make a difference.

Please whoever receives this mail please assist me send it to a higher up manager but please assist me in getting this sorted out it cannot be that difficult to sort out something as simple as this.

>>>>>>>>>>>>>>>>>>>

Well after being transferred between the sales support and scheduling department today 5 times, I decided to write this post.

I laughed out loud when the Vumatel line calls their operator Vumatel Hero's what a joke, and then it goes on to say leave your number we will phone you back? I doubt that anyone from Vumatel knows how to dial a number.

I have never written a HelloPeter post before, but I don't have any other avenue to pursue anymore.

I invite the CEO of Vumatel to phone his own customer support line on my behalf as "ME" to see if he can sort out my fibre supp**** by his company.

Regards