How on earth?

I am stumped. Truly flabbergasted at how these people operate! No-one can givge me any answers. Someone E-mailed me following my last complaint to say that the fibre is live in my complex. I rep**** and asked what I still need to do to get access since I've app**** about 6 times now. My ISP also looked and advised I did so crrectly. No reply. I phone - No answer. Mail again. No reply. Phone and ask to be contacted another 3 times. No phone call back. It is literally impossible to deal with Vumatel. Impossible. You can try, you will fail. Good luck. Leave this company alone. They will only frustrate you.