How difficult is it to activate a vibe right line or assist me in getting it done ?!?!

Finally I had my fiber line installed. Taking a days leave and being assured that it will be up and running within 15 minutes after installation. Phoning my services provider and checking that from their side everything is ok. Just one problem Vumatel haven't activate the main line. So I spend the next 3 hours being transferred from one person to another, 4 dropped calls later and talking to 14 different calls Centre agents each blaming fibre woods then vumatel then the service provider. I gave up. So here I am the next day still trying to find someone at vumatel that can either answer a phone without transferring me to a wrong department or blaming Fibrewoods or if I'm lucky, strike three. ACTIVATE the darn LINE!!!!