1 reviews | Active since Oct 2016

08 Aug 2018, 16:57

Horrrible service

Horrible service. We had a fiber line installed monday. The line is still inactive. Spoke to the cooridanor and she assurwd me that the line has been rectified. Turns out it is still assigned to thw incorect unit number in my complex. Ive phoned about 7 times each time they give a different explanation as why my line is still down. Not a great start vumatel... Not great at all... The after sale service is horrific and no one seem to be able or want to do their jobs. On the bright side the callcentre is pretty efficient. But the rest sucks!!

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Replies (1)
Vumatel
Vumatel's reply09 Aug 2018, 13:04
Official

Good day

Please accept our sincere apologies for the delay in rectifying this issue. We will follow up with the installations team and revert.

Regards

The Vuma Team