AF
Amelia F

1 reviews | Active since Nov 2023

04 Apr 2024, 13:13

Horrific Service

My ISP changed with Vumatel from MWEB to MetroFibre, this was due to be a quick and easy switch as it is only ISPs that are changing. Boy were we wrong!

It is now three days later with both Vumatel and MetroFibre saying everything is in order yet I am not connected.

Vumatel has logged yet another call, and we are now waiting to hear WHEN a technician can come out - I specifically requested that this be confirmed by 12:00 today and yet again no feedback.

Horrified at the lack of service.

0
Replies (1)
Vumatel
Vumatel's reply04 Apr 2024, 18:38
Official
Good day Amelia

Please note that we tried contacting you but the phone rang unanswered. Kindly note that your service has been activated.
We apologise for any inconvenience caused.

Regards
The Vuma Team