Horrific Service

Horrific experience with Vumatel. I have been without wifi for 4 days. Each time I call I get rude call centre agents tell me they are within their SLA and cannot escalate foe their technicians to come onsite. I was told an agent was supposed to come yesterday at 10:30 but did not come and no explanation or follow up was done. I have even requested that the supervisor call me to resolve no call back. Instead I keep calling and being put on hold until I hang up. This morning I got a call from someone who said they are at the gate and requested a code. I gave them the code but security has confirmed that there was no one at the gate. So I will now spend a weekend without wifi. I have expressed that o work from home and rhe effects this has had on my productivity. Worst after sales service ever! No accountability they just don't cate!