Horrific service

Horrible service. I logged ticked last week, 22 May 2018. Without any call to arrange time, agent just came unannounced at my apartment. I was not home. I asked him to come back after 1.30 min. I rushed back and 3.5 hours later no one came. I had another commitment and left. 30 min after I left they pitched again when I was not there.

I sent e-mails and received NO response to date. I called the call centre twice and they made me hold for over 20 minutes each time and still no help.

This was already over 5 days later.

I called call centre this morning (28 May) agent said she will escalate and make note. No one has called me.

Horrific service.