XN
Xoli N
1 reviews | Active since May 2018
05 Jun 2023, 11:30
HORRIFIC EXPERIENCE.
Vuma canceled my fibre line without any request from me. I keep calling them and they are blaming @Afrihost for the issue and Afrihost is blaming Vuma Reach. No one is assisting me with anything instead they keep telling me we are unable to help and if I understand. I have never been this frustrated in my life. I do not think this is a provider anyone wants to associate it.
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Xoli N's updateReviewer Update
05 Jun 2023, 13:22I kept on calling since last week letting you guys know that my card details are correct and the is money in my account. I was told a pay-fast link will be sent to me to make payment. I never requested cancellation. This was done on your own accord, not due to nonpayment. This response is not correct. I am informed that there is an inflight order hence Afrihost is unable to send me a payfast link. So I'm not accepting this response at all!!! Afrihost is blaming Vuma for this issue and Vuma is blaming afrihost.
I appreciate both Vuma and Afrihost for making me a fool and allowing me to spend money for 4 days!!!!
I appreciate both Vuma and Afrihost for making me a fool and allowing me to spend money for 4 days!!!!
XN
Xoli N's update05 Jun 2023, 13:22
Reviewer Update
I kept on calling since last week letting you guys know that my card details are correct and the is money in my account. I was told a pay-fast link will be sent to me to make payment. I never requested cancellation. This was done on your own accord, not due to nonpayment. This response is not correct. I am informed that there is an inflight order hence Afrihost is unable to send me a payfast link. So I'm not accepting this response at all!!! Afrihost is blaming Vuma for this issue and Vuma is blaming afrihost.
I appreciate both Vuma and Afrihost for making me a fool and allowing me to spend money for 4 days!!!!
I appreciate both Vuma and Afrihost for making me a fool and allowing me to spend money for 4 days!!!!
XN
Xoli N's updateReviewer Update
05 Jun 2023, 13:51 Good day, Xoli Ndesi
Thank you for reaching out to us,
We can confirm that the order at the address in cancelled due to non-payment. Should you need to reinstate the line a new order will need to be placed for an action. Please advise if you need our sales team to assist with placing an order.
Kind regards,
The Vuma Team
This is Vuma's response to me. From last week until about an hour ago, Afrihost told me that Vuma needs to clear an error on their side so my payment can go through now Vuma is informing me that my fibre was cancelled due to non-payment. Who is fooling who here? I am being treated like an imbecile and my intelligence is being insulted to the highest degree!!!
Thank you for reaching out to us,
We can confirm that the order at the address in cancelled due to non-payment. Should you need to reinstate the line a new order will need to be placed for an action. Please advise if you need our sales team to assist with placing an order.
Kind regards,
The Vuma Team
This is Vuma's response to me. From last week until about an hour ago, Afrihost told me that Vuma needs to clear an error on their side so my payment can go through now Vuma is informing me that my fibre was cancelled due to non-payment. Who is fooling who here? I am being treated like an imbecile and my intelligence is being insulted to the highest degree!!!
XN
Xoli N's update05 Jun 2023, 13:51
Reviewer Update
Good day, Xoli Ndesi
Thank you for reaching out to us,
We can confirm that the order at the address in cancelled due to non-payment. Should you need to reinstate the line a new order will need to be placed for an action. Please advise if you need our sales team to assist with placing an order.
Kind regards,
The Vuma Team
This is Vuma's response to me. From last week until about an hour ago, Afrihost told me that Vuma needs to clear an error on their side so my payment can go through now Vuma is informing me that my fibre was cancelled due to non-payment. Who is fooling who here? I am being treated like an imbecile and my intelligence is being insulted to the highest degree!!!
Thank you for reaching out to us,
We can confirm that the order at the address in cancelled due to non-payment. Should you need to reinstate the line a new order will need to be placed for an action. Please advise if you need our sales team to assist with placing an order.
Kind regards,
The Vuma Team
This is Vuma's response to me. From last week until about an hour ago, Afrihost told me that Vuma needs to clear an error on their side so my payment can go through now Vuma is informing me that my fibre was cancelled due to non-payment. Who is fooling who here? I am being treated like an imbecile and my intelligence is being insulted to the highest degree!!!