Horrific customer service Vuma!

I paid for my Vuma wifi on the 31 of March for April but I have been offline since April started so I called the lady that I signed up with Noluthando she told me not to worry it is just my isp it will kick in after a few minutes, hours later she blocked me so I then called customer service and explained to them only to find out that the number that Noluthando sent to me was not even mine so I paid for someone else and the matter will be resolved in 72hours but I'm still not connected.I then called Noluthando with a different phone number she answered and sent me her supervisors number Bafana Sbamu Mgijima as my truecaller picks it up as he was very rude and hung up on me .I still do not have fiber 2 weeks later. I've tried contacting almost all the numbers I found online with no luck of getting assistance