Horrific Customer Service by Vumatel

<p>I ordered a Vumatel line last week Friday and to this day I have been messed around constantly. I booked my installation for Wed (19 July) at 11h30. I was then told at 09h00 that they have to cancell because the body corporate says they're not allowed in. I then called the head of our body corp and was told this is absolute *******. Long story short, 12 people, 5 promises for a call back, 3 emails and numerous complaints on social, no one can help me. I eventually spoke to one human who helped me rebook my installation. They then arrived an hour and a half early, so I had to rush home. The team then didn't know what to do. They called another 2 cars out but couldn't figure it out. Booking was moved to today (21 July) at 11h30. I couldn't take time off so arranged someone to be there but by 12h15 they hadn't arrived. 3 call centre staff told me that they "didn't know where the team was, sorry". Eventually they arrived, an hour late, and stood around for another 30 minutes waiting for their supervisor. Now, having to rush off to their next appointment (money making bull) they have left my house with the CPE unit on the wall but not connected to the fibre?! "We will have to come back sometime next week because the line is blocked and you need to organise an electrician to help us"...I am one more "we'll call you back" away from ripping their CPE off the wall and throwing it away. Not one person has helped me. I have never, ever come across such bad service in my life!!!!! </p>