Horrid service VUMATEL CONSUMERS NEED MORE FIBER PROVIDER OPTIONS

I signed up for the 1 Gbps fibre line with Afrihost/Vumatel Fiber on 08/07/2020 Ref [#LLD-***8]My account was debited the same day for installation costs and router delivery which is fine. I received an email that my address info needs to be sent through which I did since the 10/07/2020 I have been inquiring via email and phone calls when will the installation be done, everytime it is another excuse or delay or even worse no answer at all. This is ridiculous to have to pay for a service which still has not been done, no date can be given on installation and this morning I received a mail from afrihost : Unfortunately your address is not yet added in the providers portal. Due to this, we are not able to place an order for you. We have already requested the provider for adding your address. Once the address is added, we will proceed with your order. How long must I wait my children is doing online schooling and I am working from home, we decided to go to Fiber to ease our burdens not make it worse. Turn around time for installation clearly states 1 week - we are past that time frame now if I am struggling this much just to get the line installed and connected I can only imagine the type of after service we will be receiving. I would like this matter resolved asap as we have paid for a service we did not receive!