Horrible vumatel Service!

I am not happy at all with Vumatel. I app**** for services with Home-connect and paid they have then sent me a notification confirming payment,my friend that also app**** some day as me got a Call FROM vumatel for Installation yet I'm still waiting, I called Vumatel to ask what the problem is they told me that the payment is not reflecting (Mind you they have also sent a payment confirmation) I was then asked by Vumatel to call my provider which I have done! HOME connect mentioned that's Impossible because it's showing that payment is confirmed and they should install, and then home connect escaledted the matter.

I have then called Vuma they confirmed that they can see the provider left notes however I need to send proof of payment which I have done. Vumatel has been giving me the run around wasting my item with Rude staff that can't understand a upset customer that needs their internet installed I am working from him Home connect has even noted this on the email to Vuma and still nothing. Up till now No call or sms with regards to my installation from vumatel. I was told installation could be today or Monday I can not wait until Monday what makes my situation different from anyone else??? People app**** today tomorrow their service installed the lady next door App**** yesterday today her service got installed what is the hold up really?