Horrible, the most horrible customer service i have ever seen

The most horrible and disgusting customer service i have ever seen. I paid for the Fibre on the 04/03/24 helped my Elizabeth Ngubeni from Vuma tel. She said that i installation peaked would call me on that same day but they did not, i texted her on Wednesday and say they would call but still they did not call and she didn’t even tell me when i made payment that installation would take 3 to 7 working days. She now blue ticks am not getting an update on what is going on and when will the Fibre get installed. So i sent an email and on Friday month and called by the installation people saying they have a slot available for Saturday and i took it, but again they disappointed me and did not come to install the Fibre. Today am called and the lady says a slot will be available on the 25/03/24, now let me get this straight i paid on the 4th and will only get the internet on the 25th when it just a week before month end and i have to pay again. Basically i was being told that i paid for services that am not coming to use but i will only use them i week than pay again the full amount of the Fibre. I can’t get nobody to assist me and now all i want is my money back but clearly they don’t want to give me my money back and am livid to say the least. I also sent a message to Elizabeth saying i want a refund but she stills blue ticks me. I will be taking further actions against this so called Company that clearly does not know and respect consumers rights