HORRIBLE!! STAY AWAY

I really do not know where to start or even how to put my frustration into words!!!

We have been struggling with Vumatel since day one! If there was a different company in our area that installed fiber I would not even look at Vumatel for help! But unfortunately for all of us they have the monopoly and we have to deal with horrible service!!!

We had internet connection for a full 2 days and then nothing!

When you call the call center you get to listen to music for 30min and then you get the same answer every time. We will escalate to our maintenance team. Do you even have a maintenance team??? Seeing that nothing ever gets done or the fact that they are never available i highly doubt the existence of this department!

When you ask to speak to a manager they put you on hold and transfer you the the person sitting next to them! NOT the manager!

I am not sure which avenue to take from here on, Considering the consumer protection act as this service is not acceptable.

I am asking nicely can you pleas sort us out

Reference number: ISP-31626