Horrible service with afrihost

I would like to complain about the bad service I have received from Afrihost being pushed from pillar to post from the beginning , I have app**** for a line with them as they had the best deal … but when it came to installation it was the biggest fight to explain we need a additional line installed on the property . I waited for a week for the matter to be resolved I was then told to cancel the account which I did this was so that a new line can be created . they then told me to make another payment , which I refused as you already have payment I made the first time at this point I was frustrated with the up and down , I then called in on the 26th may to request for a refund the lady assured me it was done I will get my money 7 working days , the 7th working day came I got nothing I then called in again spoke to Ricardo in fibre support he assisted with the money being refunded after I was done on the call another amount was deducted from my account . when calling in today as its been again 7 working days I am told that they are not able to cancel the account and that is the reason I cant get my money back this is a on going issue since the 20th May 2021 , I am really frustrated at this point . as you guys could not provide me with a service and now I am fighting to get my own money back .