Horrible service when there’s issues

My fibre line has been down from Saturday 15th of June. I call d my ISP on Friday the 14th of June to complain about my download speed being very low and they decided to punish me by switching off my line. Vuma’s service is always this bad when there’s issues, they take 48hrs to give you a small update and no one is actively working on resolving my issue or atleast take accountability.