Horrible service from WebAfrica and Vuma.

Please cancel my new order that is due for installation ref VR-***. I am unhappy with the services and inconvenience received thus far between WebAfrica and Vuma. First of all, getting hold of an agent here is a nightmare, the amount of waiting and being transferred to the correct agent is ridiculous. Now to my order, you guys logged my new order incorrectly. As previously mentioned, I received a call from Vuma people on Monday to arrange time and date for them to come, we agreed on Wednesday last week. When they arrived aty premises, they mentioned that they are the maintenance guys and they do not do installation. Thursday morning, I was on a live chat from 7:41 with a number of agent until 3pm in the afternoon, this on it's own does not make sense. I then received a call from webafrica trying to resolve the issue, soon after Vuma called me to arrange another time and date. Due to me taking leave on Wednesday to make sure I was home the first time means I cannot take time off again. I did mention this to the person that called me and we agreed that they will come today at 17:30. Today Brian from Vuma contacted me before 4pm telling me that he is coming, am I home. I then mentioned to him that I arranged for them to come at 17:30, he then told me that he knocks off the 4pm and that the office will call me to arrange the correct time. Please note that I am not willing to do the back and forth with Webafrica and Vuma. I work from home at night which is why I need the fibre. You guys have inconvenienced me and it is enough. Please refund my account.