Horrible service from Vumatel

Very disgusting service. I called in to get my account number, I was on hold for so long and when I finally got through to an agent, she was not concentrating, asked for my ID number 4 times. Told me she could not assist me and had to transfer me to another department, when I got through to that department, they told me they could not assist me and had to put me through back to the lady I was speaking to before. This is terrible service, especially when you are paying for it.