HORRIBLE SERVICE FROM MANAGER,SUPERVISORS AND MULTIPLE CONSULTANTS!!!

after waiting for 3 days for a technician to come out to assist with my line being down i find out nothing was ever escalated to vumatel. i have called in every day for 3 days twice a day and spoken to multiple vodacom consultants during this time i find out that none of them did their work to assist me. I was told to wait 24-48 hours for a tech to come out but everytime i called in there was a different story and they place the blame on vumatel. i escalted this HORRIBLE SERVICE from vodacom to a manager and none got back to me after i was told the manager will escalate it personally and send me the ref number, NO ONE got back to me or gave me feedback until i called in again. and now they want me to wait another 2 days/if not Monday because vumatel does not work weekends or Fridays before anything can happen while i sit without Wifi. I finally got a number for vumatel because none of the emails they have online work i had to personally make a booking for someone to come out and explained everything, they told me the same thing that i have to wait 24-48 hour from the time of the call. I requested to speak to a manager or supervisor and they went out their way to have me take a call back from the manager, after waiting an hour no one called me and i called back just for them to tell me the same thing, nice to know this is how you treat your customer and that you do not care about them being without the service you provide. HORRIBLE SERVICE FROM BOTH VODACOM AND VUMATEL. LEARN HOW TO TREAT PAYING CUSTOMERS BETTER